Framework Workstreams

The Responsive Maintenance 2025 offer, delivered through the NPC13001 Framework, provides a modern, flexible approach to procuring day-to-day repairs and void property works across the housing sector. Designed to reflect current market requirements and aligned to the latest industry schedules of rates, it gives you a compliant and efficient route to market through both Direct Award and Mini-Competition options.

Structured across three core workstreams—responsive maintenance, void property works, and combined programmes, the framework enables you to package services in a way that suits your operational needs. This allows you to manage everything from routine repairs and emergency works to full void refurbishments under a single agreement.

With national coverage, a 48-month duration and a significant pipeline of approved providers, the framework is designed to support consistent service delivery at scale while helping you respond quickly to changing maintenance demands.

Under Responsive Maintenance, there are two frameworks, one for Direct Award and one for Mini-Competition, covering the following workstreams: